Service Advisor

Auto Skills UK; Swansea; On-site; GBP 33,000 - 34,000; Full time

Job summary

Auto Skills UK in Swansea is seeking a Commercial Vehicle Service Advisor to act as the key link between customers and the workshop. You will manage vehicles through the service and repair process, ensuring a professional and efficient service.

The role requires prior Service Advisor experience in a commercial vehicle or workshop environment, strong communication skills, and excellent organisation. Kerridge experience is desirable; this is a full-time, permanent position in a professional

Qualifications

• Previous Service Advisor experience - essential.
• Experience within a commercial vehicle, HGV or automotive workshop environment.
• Good understanding of vehicle servicing and repair processes.
• Excellent organisation and attention to detail.
• Ability to manage multiple jobs and priorities in a busy environment.
• Confident telephone and face-to-face communication skills.
• Kerridge experience - desirable.
• Professional and reliable approach.
• Ability to work effectively as part of a team.

Responsibilities

• Manage customer enquiries by telephone, email and face-to-face.
• Book commercial vehicles into the workshop.
• Understand customer requirements and agree work to be carried out.
• Prepare accurate job cards and estimates.
• Liaise with Technicians and workshop management.
• Keep customers updated throughout the repair process.
• Identify additional work and obtain customer authorisation.
• Manage customer expectations and resolve queries professionally.
• Ensure workshop administration is completed accurately.
• Prepare vehicles for collection and explain completed work.

Skills

Service advisor experience

Customer service

Communication skills

Organisation

Team player

Tools

Kerridge

Job description

Commercial Vehicle Service Advisor / Service Advisor

Location: Swansea

Salary: £32,598 rising to £33,575 after successful probation

Hours: 40 hours per week, Monday-Friday between 7:00am-6:00pm + 1 in 3 Saturdays, 8:00am-1:00pm

Job Type: Full-Time, Permanent

Looking for your next opportunity in commercial vehicle aftersales? This is an excellent opportunity for an experienced Service Advisor to join a busy commercial vehicle operation, where your industry knowledge, customer service skills and ability to manage a busy workshop will be highly valued.

With a starting salary of £32,598, rising to £33,575 following successful probation, this is a great opportunity for an experienced Commercial Vehicle Service Advisor looking for a stable, long-term position within a professional environment.

What's in it for You?

• £32,598 starting salary
• Salary rising to £33,575 after successful probation
• 40-hour working week
• Monday-Friday working pattern
• Saturday mornings only, 1 in 3 on a rota
• Established commercial vehicle environment
• Long-term career opportunity
• Professional and supportive working environment

The Role

As a Commercial Vehicle Service Advisor, you will act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service.

Your responsibilities will include:

• Managing customer enquiries by telephone, email and face-to-face
• Booking commercial vehicles into the workshop
• Understanding customer requirements and agreeing work to be carried out
• Preparing accurate job cards and estimates
• Liaising closely with Technicians and workshop management
• Keeping customers updated throughout the repair process
• Identifying additional work and obtaining customer authorisation
• Managing customer expectations and resolving queries professionally
• Ensuring all workshop administration is completed accurately
• Preparing vehicles for collection and explaining completed work
• Maintaining excellent customer service standards

About You

The ideal candidate will have:

• Previous Service Advisor experience - essential
• Experience within a commercial vehicle, HGV or automotive workshop environment
• Strong customer service and communication skills
• Good understanding of vehicle servicing and repair processes
• Excellent organisation and attention to detail
• Ability to manage multiple jobs and priorities in a busy environment
• Confident telephone and face-to-face communication skills
• Kerridge experience - desirable
• Professional and reliable approach
• Ability to work effectively as part of a team