Service Advisor

Auto Skills UK; Cardiff; On-site; GBP 33,000 - 34,000; Full time

Job summary

Auto Skills UK in Cardiff is seeking a Commercial Vehicle Service Advisor to join a busy workshop. You will be the key link between customers and the workshop, managing service and repair processes and ensuring you deliver professional service.

The role requires previous service advisor experience and strong customer service, with Kerridge experience desirable. Salary starts at £32,598 rising to £33,575 after probation, with a 40-hour week and Saturdays on a rota.

Qualifications

• Previous Service Advisor experience - essential.
• Experience within a commercial vehicle, HGV or automotive workshop environment.
• Strong customer service and communication skills.
• Good understanding of vehicle servicing and repair processes.
• Excellent organisation and attention to detail.
• Ability to manage multiple jobs and priorities in a busy environment.
• Confident telephone and face-to-face communication skills.
• Kerridge experience - desirable.
• Professional and reliable approach.
• Ability to work effectively as part of a team.

Responsibilities

• Act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service.
• Managing customer enquiries by telephone, email and face-to-face.
• Booking commercial vehicles into the workshop.
• Understanding customer requirements and agreeing work to be carried out.
• Preparing accurate job cards and estimates.
• Liaising closely with Technicians and workshop management.
• Keeping customers updated throughout the repair process.
• Identifying additional work and obtaining customer authorisation.
• Managing customer expectations and resolving queries professionally.
• Ensuring all workshop administration is completed accurately.
• Preparing vehicles for collection and explaining completed work.
• Maintaining excellent customer service standards.

Skills

Service Advisor

Customer service

Communication skills

Telephone communication

Tools

Kerridge

Job description

Commercial Vehicle Service Advisor / Service Advisor

Location: Cardiff

Salary: £32,598 rising to £33,575 after successful probation

Hours: 40 hours per week, Monday-Friday between 7:00am-6:00pm + 1 in 3 Saturdays, 8:00am-1:00pm

Job Type: Full-Time, Permanent

Looking for your next opportunity in commercial vehicle aftersales? This is an excellent opportunity for an experienced Service Advisor to join a busy commercial vehicle operation, where your industry knowledge, customer service skills and ability to manage a busy workshop will be highly valued.

With a starting salary of £32,598, rising to £33,575 following successful probation, this is a great opportunity for an experienced Commercial Vehicle Service Advisor looking for a stable, long-term position within a professional environment.

What's in it for You?

• £32,598 starting salary
• Salary rising to £33,575 after successful probation
• 40-hour working week
• Monday-Friday working pattern
• Saturday mornings only, 1 in 3 on a rota
• Established commercial vehicle environment
• Long-term career opportunity
• Professional and supportive working environment

The Role

As a Commercial Vehicle Service Advisor, you will act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service.

Your responsibilities will include:

• Managing customer enquiries by telephone, email and face-to-face
• Booking commercial vehicles into the workshop
• Understanding customer requirements and agreeing work to be carried out
• Preparing accurate job cards and estimates
• Liaising closely with Technicians and workshop management
• Keeping customers updated throughout the repair process
• Identifying additional work and obtaining customer authorisation
• Managing customer expectations and resolving queries professionally
• Ensuring all workshop administration is completed accurately
• Preparing vehicles for collection and explaining completed work
• Maintaining excellent customer service standards

About You

The ideal candidate will have:

• Previous Service Advisor experience - essential
• Experience within a commercial vehicle, HGV or automotive workshop environment
• Strong customer service and communication skills
• Good understanding of vehicle servicing and repair processes
• Excellent organisation and attention to detail
• Ability to manage multiple jobs and priorities in a busy environment
• Confident telephone and face-to-face communication skills
• Kerridge experience - desirable
• Professional and reliable approach
• Ability to work effectively as part of a team