DVLA Enforcement Officer - Public Safety & Compliance

Marston Holdings Limited; Newport; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Overtime & bonus

Staff benefits

Reward & recognition

Maternity & paternity package

Training & development

Pension scheme

Uniform provided

Holidays incl. bank holidays

Overtime

Flexible shift patterns

Deescalation skills

Job summary

NSL is recruiting an DVLA Enforcement Officer to join its frontline team. The role involves liaising with the public, advising on clamping and fines, and coordinating with agencies such as the Police, DVLA, and VOSA.

You will handle public enquiries and ensure equipment is maintained, while producing daily activity reports. Key requirements include a full UK driving licence, excellent communication skills, self-motivation, and a customer-focused approach.

Qualifications

• Full UK Driving Licence is Essential.
• Excellent Communication Skills required.
• Self-motivated and customer-focused attitude.
• Ability to work on shifting patterns including weekends.
• Previous experience in a similar role would be ideal but not essential.

Responsibilities

• Liaises with members of the public and provides advice regarding clamping and fines.
• Advises the public on payment methods and enforcement actions taken on vehicles.
• Works with Police, DVLA and VOSA when required.
• Handles public enquiries on enforcement actions and provides information packs.
• Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults.
• Completes daily activity reports.

Skills

Full UK Driving Licence

Excellent Communication Skills

Self Motivated

Customer Focused

Ability to work shifts

Ability to work on own initiative

Previous experience in a similar role

Job description

NSL is recruiting an DVLA Enforcement Officer to join its frontline team. The role involves liaising with the public, advising on clamping and fines, and coordinating with agencies such as the Police, DVLA, and VOSA.

You will handle public enquiries and ensure equipment is maintained, while producing daily activity reports. Key requirements include a full UK driving licence, excellent communication skills, self-motivation, and a customer-focused approach.