DVLA Enforcement Officer

Marston Holdings Limited; West Horndon; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Staff benefits

Training & development

Pension scheme

Uniform provided

Holidays incl. bank holidays

Overtime (optional)

Job summary

NSL is seeking a DVLA Enforcement Officer to join our frontline team. You will liaise with the public, advise on clamping and fines, and coordinate with agencies such as Police, DVLA and VOSA. The role requires a full manual UK driving licence and the ability to work nights.

You will handle public enquiries, ensure equipment is maintained, and prepare daily reports. A customer-focused, self-motivated approach is essential for success.

Qualifications

• Full manual UK driving licence is required.
• Night-shift role and commitment to night work.
• Excellent communication skills and customer focus.
• Ability to work shifts and on own initiative.

Responsibilities

• Liaises with the public and provides advice on clamping and fines.
• Advises on payment methods and enforcement actions.
• Coordinates with Police, DVLA and VOSA as needed.
• Handles public enquiries about enforcement actions and distributes information packs.
• Ensures vehicles and enforcement equipment are serviced and fit for purpose; reports faults to the Manager.
• Completes daily activity reports.

Skills

Communication skills

Self motivated

Customer focused

Shift work

Initiative

Manual handling

Job description

Here at NSL we are not just the "parking people"; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

What does a DVLA Enforcement Officer Do?

• Liaises with members of the public and give advice regarding clamping and fines.
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
• Work alongside other agencies when required including Police DVLA and VOSA.
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
• Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager.
• Completes daily reports regarding activities.

What do you need to be a DVLA Enforcement Officer?

• All applicants applying for this role must hold a full manual UK driving licence. Applicants who do not hold a valid full manual UK driving licence will not be considered for this role.
• Please note that this is a night-shift role, and applicants must be fully aware of and committed to working nights.
• Full UK Driving Licence (Manual Licence)
• Excellent Communication Skills
• Self Motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential
• Clamping and removal of untaxed vehicles
• The ability to carry out manual handling and heavy lifting tasks safely

Benefits and Compensation

• Competitive rates of pay

Benefits and Compensation

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• Competitve days' holiday including bank holiday
• Regular overtime [optional]
• Shift Patterns (requires regular weekend working as part of the rota)