Duty Supervisor at Xcite Bathgate

West Lothian Leisure; Bathgate; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Free Xcite Membership

Cycle to Work Scheme

Annual leave up to 34 days (pro-rata)

Discount store vouchers

Pension contributions up to 15%

Uniform provided

Job summary

West Lothian Leisure in Bathgate is seeking a Duty Supervisor to oversee the daily operations of the leisure centre, ensuring a safe, welcoming and efficient environment for all customers. You will supervise staff, manage customer inquiries, handle health and safety protocols, and ensure activities and facilities run smoothly.

The role requires flexibility to work evenings, weekends and holidays, with opportunities to contribute to events and improve customer experience.

Qualifications

• Experience in a supervisory or leadership role within a leisure centre.
• Strong knowledge of health and safety protocols in a public facility.
• Excellent communication and customer service skills.
• Ability to supervise and motivate a team.
• Willingness to work flexible evenings, weekends and holidays.
• Desire for fitness, sport and recreation.

Responsibilities

• Supervise leisure centre staff to maintain high service standards.
• Oversee day-to-day operations including poolside and fitness areas.
• Ensure health and safety compliance with regular risk assessments.
• Handle customer queries, complaints, and requests professionally.
• Assist staff training and development.
• Monitor facilities and equipment for safety and cleanliness.
• Support events and activities at the centre.
• Promote a friendly atmosphere to maximise customer satisfaction.

Skills

Leadership

Staff supervision

Health & safety awareness

Customer service

Communication

Education

First Aid / Lifeguard qualification (preferred)

Job description

Job Reference: BSCDS36

Hours Of Work

Working 36 hours per week over a 4-week shift pattern as shown below -

Benefits

• Free Xcite Membership & discounted family membership
• Cycle to Work Scheme
• up to 34 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees
• Discount store vouchers through our Benefits Portal
• Company Pension contributions up to 15% of your salary
• Uniform provided

Salary

£13.97 per hour

Xcite Bathgate is a dynamic and vibrant facility offering a wide range of activities, including swimming, fitness classes, state of the art gym, kids activities, sports courts, golf course and much more. Our mission is to provide a safe and enjoyable environment for all users of the centre. We are now looking for a dedicated and motivatedDuty Supervisor to join our team and help us continue delivering exceptional service to our community where everyone can live a Healthier, Happier, Longer Life.

Role Overview

As a Duty Supervisor working alongside the management team, you will oversee the daily operations of the leisure centre, ensuring a safe, welcoming, and efficient environment for all customers. You will be responsible for supervising staff, managing customer inquiries, handling health and safety protocols, and ensuring that all activities and facilities are running smoothly.

Key Responsibilities

• Supervise the leisure centre staff, ensuring high standards of service and customer care.
• Oversee the day-to-day operations of the centre, including poolside supervision, fitness areas, and activity spaces.
• Ensure adherence to health and safety regulations, carrying out regular risk assessments and ensuring the centre is fully compliant.
• Handle customer queries, complaints, and requests in a professional and timely manner.
• Assist with staff training and development, ensuring all staff members are equipped with the knowledge and skills required.
• Monitor facility maintenance, ensuring equipment and areas are clean, safe, and well-maintained.
• Support in the preparation and execution of events and activities held at the leisure centre.
• Ensure a high level of customer satisfaction by promoting a positive and friendly atmosphere.

Key Requirements

• Previous experience in a supervisory or leadership role within a leisure centre or similar environment is desirable.
• Strong understanding of health and safety protocols in a public facility.
• Excellent communication and customer service skills.
• Ability to supervise and motivate a team, ensuring efficient operations.
• First Aid and/or Lifeguard qualification (preferred, but training can be provided).
• Flexibility to work shifts, including evenings, weekends, and holidays as required.
• A passion for fitness, sport, and recreation is desirable.