Duty Manager - Full Time - Applemore Leisure Centre

Freedom Leisure; Dibden; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work and car leasing

Discounted staff membership

Employee Assistance Programme

Financial advice

Incremental annual leave entitlement

My Staff Shop discounts

Fully funded training and development

Insurance and savings schemes

Job summary

Freedom Leisure in England is seeking a Duty Manager to ensure excellent service across our leisure centres nationwide.

You will lead and develop a team, manage the day-to-day duty operations, and help drive budgetary performance while maintaining a welcoming, safe, and clean facility. Training is provided to support success and career growth.

Qualifications

• Experience leading a team in a service or leisure setting.
• Experience with day-to-day duty management.
• Understanding of budgeting and performance metrics.
• Commitment to ongoing professional development.
• Strong problem-solving and customer service skills.
• Experience in a Duty Management or similar role.
• Flexible, autonomous decision-making.

Responsibilities

• Actively manage and develop and motivate a team of operational staff.
• Be responsible for day-to-day duty management and running of the leisure centre to the highest standard.
• Contribute to and understand the business and budgetary performance of the centre.
• Be a proactive member of the leisure centre team.
• Demonstrate a passion for the industry and commit to ongoing development.
• Respond to variable demands and think on your feet.

Skills

Team management

Customer service

Staff management

Problem solving

Autonomy

Adaptability

Leading by example

Education

RLSS National pool qualification

Job description

Join the Energy at Freedom Leisure - Do Good Feel Good!

At Freedom Leisure, we're all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it's our people who make the difference.

As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We're all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We're proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

Duty Manager

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.

In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

Hours

37 hours per week, Monday to Sunday (Rota basis)

Requirements

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• RLSS Nation pool qualification, desirable as training an be provided

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing Date

25th September 2026

Salary

Up to £28,069 per annum

Equal Opportunity

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.