Duty Manager - Full Time - Crowborough Leisure Centre

Freedom Leisure; Crowborough; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Discounted staff membership

Employee Assistance Programme

Career progression opportunities

Fully funded training and development

Insurance and savings schemes

Job summary

Freedom Leisure is seeking a Duty Manager to lead a team across our leisure centre. You will oversee day-to-day operations, ensure top-class customer service, and support events and activities that benefit the local community.

The role requires managing a team, coordinating shifts on a 37-hour rota, and a commitment to high standards. NPLQ qualification is required or training provided. Salary up to £26,834 per annum.

Qualifications

• Experience in duty management or similar role.
• Experience solving problems and delivering great customer service.
• Ability to manage and motivate a team of operational staff.

Responsibilities

• Actively manage and develop and motivate a team of operational staff.
• Be responsible for day-to-day duty management and running of the leisure centre to the highest standard.
• Contribute to budgetary and performance targets for the centre.
• Be a proactive member of the leisure centre team, with input on events and activities.
• Support customers and help plan the centre's services to improve lives through leisure.

Skills

Staff management

Problem solving

Customer service

Duty management

Autonomy

Education

NPLQ qualification

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting Duty Managers on a full-time basis to work at our Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre.

Hear from some of the team:

"Hi I'm Vicki and I joined Freedom Leisure in 2021. Previously I had been working in retail, like many people I decided I wanted to try something new. I joined the Freedom team as a lifeguard with my Lifeguard qualification funded by Freedom Leisure. After a short period, a vacancy came up in the Duty Manager team and I was given an opportunity to take on the responsibilities. This opened up further training such as Pool Plant Operations which was all new to me. I have loved every minute of working in a fantastic team, love the fast-paced environment and interacting with the range of customers we have. I will soon be starting my level one swim teacher training which I can’t wait for as this is something I have always been passionate about. I'd urge anyone who's thinking of trying something new to give us a go"

"I enjoy the diversity of my shifts; every day is different"

"I like dealing with people, it's a great working environment and there are opportunities to progress through the industry - with the right kind of attitude the sky's the limit!"

The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we’ll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples’ lives through leisure.

Hours: 37 hours a week, Monday to Sunday (Rota basis)

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role

• To be able to work flexibly with a level of autonomy and decision making confidence

• Able to think on your feet and respond to variable demands.
• NPLQ qualification (training provided if required).

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing date: 17th September 2026

Salary: up to £26,834 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.