Duty managers

GLL; Basingstoke; On-site; GBP 28,000 - 34,000; Full time

Job summary

GLL is looking for a Duty Manager in Basingstoke to oversee the leisure centre, including gym and pool facilities. You will unlock the centre, set up for the day, order supplies and ensure everything is ready for customers.

The role requires an NPLQ, strong customer service, and team leadership, with duties across evenings and weekends in a seven-day operation. This permanent position offers stability and development opportunities.

Qualifications

• Customer-facing duties and queries handling.
• Ability to manage a team and coordinate daily operations.
• Strong problem-solving under pressure.

Responsibilities

• Unlocking the leisure centre and setting up for the day.
• Ordering supplies and checking facilities for readiness.
• Managing staff and ensuring smooth operation of gym, pool and other facilities.
• Handle customer queries and resolve issues promptly.

Skills

Customer service

Team management

Problem solving

Education

NPLQ

Job description

GLL is currently recruiting a Duty Manager to join our centre in Basingstoke. As a duty manager you will be passionate about the leisure industry and hold an NPLQ. A duty manager's role is highly varied, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, duty managers ensure it's all running as it should be - handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities. Your own development is just as important, as we'll train you to sharpen your skills in this diverse duty manager role. Duty managers are fast-thinkers, calm under pressure and responsible. It's an expectation to work across a variety of evenings and weekends, over 7 days.

• Closing date: Friday 13 November 2026
• Salary: £31,154.40
• Contract: Permanent