Duty Manager

Better; Basingstoke; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Full-time permanent position

Discounted membership at leisure-centr

Pension scheme

Job summary

GLL is recruiting a Duty Manager for our centre in Basingstoke. The role covers opening, setup, ordering supplies and ensuring smooth operation of gym, pool and facilities. You will handle customer queries, manage your team, and drive service quality across the centre.

It requires flexibility to work evenings and weekends across seven days. The position offers training, development, and opportunities within a nationally operating leisure charity.

Qualifications

• Demonstrates a can-do attitude and positive representation of the centre.
• Experience in customer service and leading teams is beneficial.
• Ability to adapt to a variety of evening and weekend shifts across 7 days.

Responsibilities

• Maintain a can-do attitude and present a welcoming, professional image.
• Assist customers with facility use and encourage maximum centre usage.
• Prepare areas and equipment for sessions as required.
• Oversee day-to-day operations and centre service delivery, ensuring security and cleanliness.
• Ensure pool safety procedures and operating standards are followed.
• Support energy conservation and resource management initiatives.
• Supervise staff on shift, allocate tasks, and manage people processes.

Skills

Can-do attitude

Customer service

People management

Job description

Duty Manager - 39 Hours per week

Salary: Up to £31,154.40 p.a.

GLL is currently recruiting aDuty Managerto join our centre in Basingstoke. As aduty manageryou will bepassionate about the leisure industry. Aduty manager’srole is highly varied,you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing,duty managersensure it’s all running as it should be – handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities. Your own development is just as important, as we’ll train you to sharpen your skills in this diverseduty managerrole.

Duty managersare fast-thinkers, calm under pressure and responsible.It’s an expectation to work across a variety of evenings and weekends, over 7 days.

What you’ll do:

• A can-do attitude.
• Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service.
• Assist customers with use of the facilities and activities and to encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
• Ensure all pool safety / operating procedures are in place.
• To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility.
• Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc).

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

In return, you will get:

• A full time permanent position
• Industry leading rates of pay
• Discounted membership at our leisure centres
• Discounts across thousands of retailers (GLL Extras)
• A fantastic pension scheme
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses
• The opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

About Us:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

We are an inclusive employer. We seek and welcome diversity in our teams.