Leisure Centre Duty Manager – Lead Operations & Guests

Better; Basingstoke; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Full-time permanent position

Discounted membership at leisure-centr

Pension scheme

Job summary

GLL is recruiting a Duty Manager for our centre in Basingstoke. The role covers opening, setup, ordering supplies and ensuring smooth operation of gym, pool and facilities. You will handle customer queries, manage your team, and drive service quality across the centre.

It requires flexibility to work evenings and weekends across seven days. The position offers training, development, and opportunities within a nationally operating leisure charity.

Qualifications

• Demonstrates a can-do attitude and positive representation of the centre.
• Experience in customer service and leading teams is beneficial.
• Ability to adapt to a variety of evening and weekend shifts across 7 days.

Responsibilities

• Maintain a can-do attitude and present a welcoming, professional image.
• Assist customers with facility use and encourage maximum centre usage.
• Prepare areas and equipment for sessions as required.
• Oversee day-to-day operations and centre service delivery, ensuring security and cleanliness.
• Ensure pool safety procedures and operating standards are followed.
• Support energy conservation and resource management initiatives.
• Supervise staff on shift, allocate tasks, and manage people processes.

Skills

Can-do attitude

Customer service

People management

Job description

GLL is recruiting a Duty Manager for our centre in Basingstoke. The role covers opening, setup, ordering supplies and ensuring smooth operation of gym, pool and facilities. You will handle customer queries, manage your team, and drive service quality across the centre.

It requires flexibility to work evenings and weekends across seven days. The position offers training, development, and opportunities within a nationally operating leisure charity.