Duty Manager — Lead Store Team & Drive Results

Heron Foods Limited; Grimsby; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discounts: 10% off at Heron Foods and

Career development: Future Flyers

Wellbeing support: 24/7 GP access

Recognition & extras

Job summary

Heron Foods Limited in Grimsby is seeking a Duty Manager to lead the store team and ensure smooth daily operations. The role combines team leadership with hands-on store management, including opening and closing duties and maintaining high standards of service.

You will drive sales, uphold excellent customer service, and maintain stock levels in a fast-paced retail environment. Previous duty manager or supervisor experience is preferred, with strong organisational skills and a proactive approach.

Qualifications

• Proven success as a Retail Supervisor or Duty Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate a team.
• Exceptional organisational abilities and a passion for customer service.

Responsibilities

• Lead and motivate the team to deliver exceptional results.
• Ensure high standards of customer service and resolve queries effectively.
• Maintain a clean, well-presented, and fully stocked store.
• Drive sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Skills

Leadership

Customer service

Team motivation

Retail operations

Keyholder responsibilities

Job description

Heron Foods Limited in Grimsby is seeking a Duty Manager to lead the store team and ensure smooth daily operations. The role combines team leadership with hands-on store management, including opening and closing duties and maintaining high standards of service.

You will drive sales, uphold excellent customer service, and maintain stock levels in a fast-paced retail environment. Previous duty manager or supervisor experience is preferred, with strong organisational skills and a proactive approach.