Duty Manager: Lead Store Excellence & Growth

Heron Foods; Tees Valley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounts

Career growth programs

GP access

Job summary

Heron Foods is seeking a Duty Manager in Headland, County Durham. The role is 27 hours per week with a salary of £13 per hour. You will lead a fast-paced store, manage a team, deliver excellent customer service, and ensure a well-presented, fully stocked shop.

You’ll drive sales, handle keyholder duties, and support store openings and closings, while benefiting from career development opportunities and employee discounts.

Qualifications

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

Responsibilities

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Skills

Leadership

Retail supervision

Customer service

Job description

Heron Foods is seeking a Duty Manager in Headland, County Durham. The role is 27 hours per week with a salary of £13 per hour. You will lead a fast-paced store, manage a team, deliver excellent customer service, and ensure a well-presented, fully stocked shop.

You’ll drive sales, handle keyholder duties, and support store openings and closings, while benefiting from career development opportunities and employee discounts.