Duty Manager: Lead Store Ops & Customer Experience

The Range; Stockton CP; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 Days of Annual Leave

25% In-Store Discount

High Street Discounts across hundreds

Focus on Promoting Internally

Personal Development

Job summary

The Range is seeking an experienced Duty Manager for Portrack Retail Park in Stockton. You will oversee daily store operations, coach colleagues, and ensure outstanding customer service and standards, working closely with Store Manager and Deputy.

This role suits a proactive retail professional who thrives in a fast-paced environment and leads from the front. You will drive customer experiences, manage merchandising, health & safety, and ensure procedures are delivered consistently, while

Qualifications

• Previous retail supervisory or management experience.
• Strong communication and interpersonal skills.
• Hands-on and flexible approach.
• Ability to motivate and support colleagues.

Responsibilities

• Deliver a friendly, helpful and efficient customer experience at all times.
• Lead colleagues on the shop floor, provide coaching and development.
• Maintain high merchandising and presentation standards and stock availability.
• Support store security, health & safety procedures and compliance.
• Assist with opening and closing procedures.

Skills

Retail supervisory experience

Customer service excellence

Strong communication

Organisational skills

People leadership

Job description

The Range is seeking an experienced Duty Manager for Portrack Retail Park in Stockton. You will oversee daily store operations, coach colleagues, and ensure outstanding customer service and standards, working closely with Store Manager and Deputy.

This role suits a proactive retail professional who thrives in a fast-paced environment and leads from the front. You will drive customer experiences, manage merchandising, health & safety, and ensure procedures are delivered consistently, while