Duty Manager: Lead Store Ops & Customer Experience

Blakemore Trade Partners; Bridlington; Remote; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Holiday pay

Cycle to work

Staff discount

Pension scheme

Life insurance

Job summary

A.F. Blakemore & Son Ltd in Bridlington is hiring a Duty Manager to help drive success at the Quay Road SPAR store. You will lead and motivate a team, ensure safe, legal operations, and contribute to sales growth during all store hours.

The role requires previous management experience in food retail, with a focus on delivering excellent customer service and a proactive, collaborative leadership style. 32 hours per week, with evenings and weekends possible, and generous benefits are on offer.

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to developing own skills and apply learning to improve own performance.

Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
• Adhering to all company policies and procedures and processes

Skills

People management

Customer service

Communication

Decision making

Job description

A.F. Blakemore & Son Ltd in Bridlington is hiring a Duty Manager to help drive success at the Quay Road SPAR store. You will lead and motivate a team, ensure safe, legal operations, and contribute to sales growth during all store hours.

The role requires previous management experience in food retail, with a focus on delivering excellent customer service and a proactive, collaborative leadership style. 32 hours per week, with evenings and weekends possible, and generous benefits are on offer.