Duty Manager – Lead Leisure Centre Team (Flexible Hours)

Leisure (Operations); South Harting; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Health membership

Bonus scheme

Flexible working

Additional annual leave

Learning & development

Pension scheme

Healthcare cashback

Discounts on activities

Employee perks

Job summary

Places Leisure is seeking a Duty Manager to lead a busy leisure centre and drive exceptional service. You will be responsible for managing, recruiting and training staff, handling customer concerns, and promoting memberships while ensuring smooth daily operations across the centre.

As a visible leader, you will be required to work flexible hours including evenings, weekends and public holidays. A NPLQ qualification and strong customer service ethos are essential to succeed in this role.

Qualifications

• Experience in supervisory/management capacity within a leisure facility.
• First aid experience (NPLQ holder preferred).
• Excellent customer service and leadership skills.

Responsibilities

• Manage, recruit and train staff, and respond to customer concerns.
• Drive up memberships and prepare reports for meetings.
• Represent Places Leisure and lead a team to ensure efficient day-to-day centre operations.

Skills

Supervisory experience

Customer service

Leadership

Education

NPLQ qualification

Job description

Places Leisure is seeking a Duty Manager to lead a busy leisure centre and drive exceptional service. You will be responsible for managing, recruiting and training staff, handling customer concerns, and promoting memberships while ensuring smooth daily operations across the centre.

As a visible leader, you will be required to work flexible hours including evenings, weekends and public holidays. A NPLQ qualification and strong customer service ethos are essential to succeed in this role.