Leisure Centre Duty Manager — Lead & Elevate Member Experience

Places for People; Haywards Heath; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health & Fitness membership for you +

Bonus scheme 2%

Flexible working

Additional annual leave

Personal learning & development

Company Pension scheme

Cashback on healthcare costs

Discounts on activities & cafes

Extra perks & offers

Job summary

Places Leisure is seeking a proactive Duty Manager to lead a busy leisure centre. You will manage, recruit and train staff, oversee daily operations and represent the centre in meetings while ensuring high service standards for our members and guests.

You will be responsible for delivering excellent customer service, maintaining safety standards, and driving membership growth with a flexible approach to shifts, including evenings, weekends and public holidays.

Qualifications

• Experience in supervisory/management within a leisure facility.
• Excellent customer service and leadership skills.
• First aid experience as a registered first aider may set you apart.
• NPLQ qualification required.

Responsibilities

• Manage, recruit and train staff and lead a team.
• Deal with customer concerns and drive up memberships.
• Prepare reports and attend meetings.

Skills

Customer service

Leadership

Team supervision

First aid

Education

NPLQ qualification

Job description

Places Leisure is seeking a proactive Duty Manager to lead a busy leisure centre. You will manage, recruit and train staff, oversee daily operations and represent the centre in meetings while ensuring high service standards for our members and guests.

You will be responsible for delivering excellent customer service, maintaining safety standards, and driving membership growth with a flexible approach to shifts, including evenings, weekends and public holidays.