Duty Manager - Leisure Centre Leader & Customer Experience

Freedom Leisure; Fenland District; In loco; GBP 6500 - 11.000; Part-time

Vantaggi offerti da questo lavoro

Company pension

Cycle-to-work

Car leasing

Staff membership discount

Employee Assistance Programme

Financial advice

Incremental annual leave entitlement

Staff discount scheme

Training & development

Insurance schemes

Descrizione del lavoro

Freedom Leisure operates a network of leisure centres and is seeking a Duty Manager to lead daily operations and deliver excellent customer service. The role is part-time (15 hours per week) with flexibility, training provided and opportunities for progression within a values-driven charity.

You will manage a team, ensure safe, clean facilities, and contribute to the centre's performance and budgeting efforts while supporting staff development.

Competenze

• NPLQ qualification preferred or training provided.
• Experience in duty management or a similar role.
• Experience in customer service and staff management.
• Ability to work flexibly with autonomy.
• Knowledge of centre operations and safety standards.

Mansioni

• Oversee day-to-day duty management and running of the leisure centre.
• Motivate and develop operational staff.
• Ensure the highest standards of service and safety for customers.
• Contribute to budgeting and centre performance.
• Support training and progression within the team.

Conoscenze

NPLQ qualification

Staff management

Budget understanding

Customer service

Problem solving

Descrizione del lavoro

Freedom Leisure operates a network of leisure centres and is seeking a Duty Manager to lead daily operations and deliver excellent customer service. The role is part-time (15 hours per week) with flexibility, training provided and opportunities for progression within a values-driven charity.

You will manage a team, ensure safe, clean facilities, and contribute to the centre's performance and budgeting efforts while supporting staff development.