Duty Manager - Lead & Inspire Guest Experience

Premier Inn; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Duty Manager at their Birmingham Central location. This role offers the opportunity to lead a high-performing team and ensure an exceptional guest experience while managing operations. The ideal candidate will have prior leadership experience, excellent communication skills, and a dedication to customer service. Competitive pay of up to £13.36 per hour and benefits including training, discounts, and pension plans are offered. Immediate start available.

Benefits

Up to 60% off Premier Inn rooms

25% off meals in Whitbread Restaurants

Company pension and saving schemes

Discounts on bills and travel

Qualifications

• Experience in retail or similar fields leading teams is essential.
• Ability to inspire others and deliver outstanding customer service.

Responsibilities

• Lead a high-performing team to ensure smooth hotel operations.
• Manage health & safety standards and guest experiences.
• Provide training and support for team members.

Skills

Leadership experience

Customer experience

Communication skills

Organizational skills

Job description

A leading hotel chain is seeking a Duty Manager at their Birmingham Central location. This role offers the opportunity to lead a high-performing team and ensure an exceptional guest experience while managing operations. The ideal candidate will have prior leadership experience, excellent communication skills, and a dedication to customer service. Competitive pay of up to £13.36 per hour and benefits including training, discounts, and pension plans are offered. Immediate start available.