Duty Manager — Guest Experience Lead (Part-Time, On-Site)

Imago Venues; Loughborough; Vor Ort; GBP 16.000 - 23.000; Teilzeit

Zusammenfassung

Imago Venues is seeking a Duty Manager in Loughborough to oversee daily hotel operations and ensure consistently exceptional guest service. You will coordinate standards across front of house and back-of-house activities, guiding a team to perform at a high level in a fast-paced environment.

The role requires strong customer service, effective communication with guests and staff, and proactive problem solving to handle guest issues. This is a part-time, on-site position at Imago Venues.

Qualifikationen

• Customer service excellence required.
• Ability to communicate effectively with guests and team members.
• Experience supervising a team in a busy customer-facing operation.

Aufgaben

• Manage the day-to-day operation of the hotel and coordinate all daily operational standards to ensure exceptional guest service.
• Supervise a team and ensure smooth, efficient service during shifts.

Kenntnisse

Customer service

Team supervision

Communication

Jobbeschreibung

Imago Venues is seeking a Duty Manager in Loughborough to oversee daily hotel operations and ensure consistently exceptional guest service. You will coordinate standards across front of house and back-of-house activities, guiding a team to perform at a high level in a fast-paced environment.

The role requires strong customer service, effective communication with guests and staff, and proactive problem solving to handle guest issues. This is a part-time, on-site position at Imago Venues.