Duty Manager — Fresh Food Lead, Store Ops & Customer Experience

Blakemore Trade Partners; Gravesend; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Staff discount

Company pension

Life insurance

Cycle to work

Long service awards

Tea & coffee

Job summary

A.F. Blakemore & Son Ltd is seeking a Duty Manager for the Tollgate SPAR store to support the Store Manager in leading a team and delivering excellent customer service during all operating hours.

You will help drive store performance, supervise colleagues, and uphold safety, cash and stock controls while promoting a positive, engaging work environment in a fast-paced convenience setting.

Qualifications

• Previous experience of working for Greggs preferred.
• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to promoting collaborative working.
• Enthusiastic and flexible with a positive attitude.
• Committed to developing own skills and apply learning to improve own performance.

Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the Greggs department.
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s.
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
• Carrying out performance management/absence management as appropriate.
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues.
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
• Adhering to all company policies and procedures and processes.

Skills

Greggs experience

People management

Customer service

Planning & organising

Communication

Decision making

Team leadership

Enthusiastic attitude

Job description

A.F. Blakemore & Son Ltd is seeking a Duty Manager for the Tollgate SPAR store to support the Store Manager in leading a team and delivering excellent customer service during all operating hours.

You will help drive store performance, supervise colleagues, and uphold safety, cash and stock controls while promoting a positive, engaging work environment in a fast-paced convenience setting.