Duty Manager - Retail Leadership & Service Excellence

Af Blakemore & Son Ltd; Bala; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Holiday entitlement

Bonus potential

Cycle to work scheme

Staff discount

Pension scheme

Flexible hours

Job summary

A.F. Blakemore & Son Ltd in Bala is seeking a dynamic Duty Manager for our SPAR store. The role covers daytime hours, leading a team, delivering excellent customer service and driving sales through Brilliant Basics.

We offer a competitive hourly rate of £13.75, a bonus opportunity, and flexible hours to cover sick and holiday. Candidates should have proven leadership in food retail, strong communication, and a proactive, customer-focused approach.

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to developing own skills and apply learning to improve own performance.

Responsibilities

• Support the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
• Assist the Store Manager to deliver all store operations, objectives and KPI’s.
• Manage, coach and support colleagues, developing a motivated and empowered team.
• Carry out performance management/absence management as appropriate.
• Occasionally open/close the store and ensure colleague safety and stock/cash security during shifts.
• Carry out cash reconciliations, voids and refunds and other management tasks for till colleagues.
• Be a role model and lead the team to deliver exceptional customer experience.
• Work with colleagues to promote the store and engage with the local community.
• Adhere to all company policies and procedures.

Skills

Leadership experience

Customer service excellence

Planning and Organisation

Communication & influence

Decision making

Collaborative working

Positive attitude

Professional development

Job description

A.F. Blakemore & Son Ltd in Bala is seeking a dynamic Duty Manager for our SPAR store. The role covers daytime hours, leading a team, delivering excellent customer service and driving sales through Brilliant Basics.

We offer a competitive hourly rate of £13.75, a bonus opportunity, and flexible hours to cover sick and holiday. Candidates should have proven leadership in food retail, strong communication, and a proactive, customer-focused approach.