Duty Manager

SSP UK & Ireland; York and North Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted Meal while on shifts.

Employee Discounts.

Friends and Family Discount App.

Award-winning training, apprentices?ps

Job summary

SSP UK & Ireland is hiring a Duty Manager at York Station. The role leads a busy hospitality team from opening to closing, ensuring great service across shifts. The position offers 30-hour per week blocks with pay of £13.61 per hour and flexible weekend coverage in a fast-paced environment.

You'll oversee operations, mentor staff, and drive customer satisfaction while working within a brand-rich, energetic setting across weekday and weekend shifts.

Qualifications

• Roles require 18+ age for certain duties.
• Experience leading teams in hospitality or retail preferred.
• Excellent communication and customer service mindset.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead the team through busy shifts with energy and positivity.
• Inspire the team to deliver great customer service and resolve issues.
• Monitor performance and drive improvements.

Job description

DUTY MANAGER - YORK STATION, BURGER KING - URGENTLY REQUIRED!

Pay Rate: £13.61 per hour

We have Full Time(30hrs) roles available.

Hours of operation are 9am and 12:30am.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.
  

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.
  

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.