Duty Manager

SSP; Acklam; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Health & wellbeing support

Training & development

Job summary

SSP is seeking a Duty Manager at York Station to lead busy shifts across a bustling transport hub, including Burger King. This full-time role (30 hours) covers opening, closing and daily operations to ensure smooth service during peak times.

You will mentor staff, handle guest requests, and drive performance while upholding SSP standards in a fast-paced hospitality environment at a premier UK location.

Qualifications

• 18+ years old for certain tasks/shifts.
• Experience leading a team in busy hospitality or retail is ideal.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for queries.
• Monitor unit performance and champion improvements.

Skills

Team leadership

Customer service

Problem solving

Job description

Duty Manager

2026-09-23T00:00:00

Acklam

North Yorkshire

GB

YO17 9

Any

2026-10-22T20:12:34.83

Job Description

DUTY MANAGER - YORK STATION, BURGER KING - URGENTLY REQUIRED! Pay Rate: £13.61 per hour

We have Full Time (30hrs) roles available. Hours of operation are 9am and 12:30am. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.