Duty Manager

SSP; Reading; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & Family app

Training & development

Job summary

SSP is hiring a Duty Manager for Reading Station, Burger King. The role, paying £13.61 per hour, offers 30 hours per week with shifts across Sunday to Thursday and Friday & Saturday evenings.

You will lead a hospitality team, ensure smooth opening/closing, and deliver excellent service in a fast-paced environment. Ideal candidates will have prior leadership experience in busy hospitality or retail, enjoy coaching others, and thrive on delivering great customer experiences.

Qualifications

• Experience leading a team in busy hospitality or retail environments.
• Strong customer service orientation and problem-solving skills.
• Ability to stay calm and proactive during peak periods.

Responsibilities

• Take ownership of opening, closing and daily operations.
• Lead and motivate the team through busy shifts to maintain high energy.
• Be the go-to person for customer and team queries and issues.

Skills

Team leadership

Customer service

Hospitality

Job description

DUTY MANAGER - READING STATION, BURGER KING

Pay Rate: £13.61 per hour

We have FullTime(30hrs)roles available.

Hours of operation: Sunday - Thursday 10am to 10pm; Friday & Saturday 10am - 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

Expected Salary (this is not sent to the employer)