Duty Manager

SSP UK & Ireland; Peterborough; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & Family app

Training & development

Health & wellbeing support

Job summary

SSP UK & Ireland is seeking a Duty Manager for Millie's Cookies at Queensgate Peterborough to lead a busy hospitality team.

You will open and close shifts, manage daily operations, and ensure excellent customer service in a fast-paced retail environment.

The role offers 30 hours per week with a pay rate of £13.61 per hour, working 9:00am–5:30pm, with Thursday evenings until 8:30pm and flexible weekday/weekend/holiday shifts.

Qualifications

• Experience leading a team in hospitality or retail.
• Must be 18+ for certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead team through busy shifts with high energy.
• Inspire the team to deliver great customer service.
• Be the go-to person for queries and monitor unit performance.
• Champion improvements and drive results.

Skills

Team leadership

Hospitality

Customer service

Flexibility

Job description

SUPERVISOR – MILLIE'S COOKIES, QUEENSGATE PETERBOROUGH

Rate of pay: £13.61 per hour

We have Full Time (30hrs) roles available

Hours of operation are 9:00am to 5:30pm

(8:30pm on Thursday) working flexibly on weekdays, weekends, Bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

SUPERVISOR – MILLIE'S COOKIES, QUEENSGATE PETERBOROUGH

Rate of pay: £13.61 per hour

We have Full Time (30hrs) roles available

Hours of operation are 9:00am to 5:30pm

(8:30pm on Thursday) working flexibly on weekdays, weekends, Bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• You must have previous experience leading a team in busy Hospitality or Retail environment.

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.