Duty Manager

SSP UK & Ireland; Greenhithe; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Discounted Meals

Employee Discounts

Friends and Family Discount App

Award-winning training and development

Job summary

SSP UK & Ireland's Millie's Cookies at Bluewater Shopping Centre is hiring a Duty Manager to lead daily operations and supervise a busy team. You will open and close the store, resolve issues on the fly and ensure high standards of guest experience.

Benefits include staff discounts, award-winning training and development programs. The role is full-time (30 hours) with a pay rate of £13.61 per hour; hours cover 7:00am–10:00pm, across weekdays, weekends, and holidays.

Qualifications

• Experience leading a team in fast-paced hospitality or retail.
• Strong customer service focus and problem-solving ability.

Responsibilities

• Open and close the store and manage daily operations.
• Lead your team through busy shifts and maintain a positive atmosphere.
• Inspire staff to deliver excellent service and handle customer queries.

Job description

DUTY MANAGER – MILLIE'S COOKIES, BLUEWATER SHOPPING CENTRE

Rate of pay: £13.61 per hour

We have Full Time (30hrs) roles available

working flexibly on weekdays, weekends, Bank and public holidays.

Hours of operation are 7:00am to 10:00pm.

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!