Duty Manager

SSP UK & Ireland; Cardiff; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Discounted meals

Free parking

Employee discounts

Training programs

Health support

Job summary

SSP UK & Ireland is seeking a Duty Manager at Cardiff Airport (Greggs) to lead daily operations, open/close shifts, and drive excellent customer service in a fast-paced hospitality environment.

You will manage a team across brands in busy locations, with a midnight-to-6am incentive. Requires 5 years of references and a clear Criminal Record Check; applicants must be 18 or over for certain tasks or shifts.

Qualifications

• 5 years of references and Criminal Record Check required.
• 18+ age requirement for certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Team leadership

Customer service

Hospitality operations

Shift management

Job description

DUTY MANAGER - CARDIFF AIRPORT, GREGGS.

£15.25 per hour.

Full Time: 30 hours.

Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £15.25 per hour.

Hours of operation are 3am to 11 pm.

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

As a Duty Manager We Will Offer You

• Discounted Meal and free Parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.