Duty Manager - Starbucks

SSP Group; City of Edinburgh; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Discounted meal and parking while onSh

Employee Discounts

Friends and Family Discount App

Award-winning training, apprentices or

Job summary

SSP Group in Edinburgh Airport seeks a Duty Manager to lead a busy hospitality team at Starbucks and other brands. You will open/close the unit, manage shifts, and ensure outstanding customer service across peak times.

The role requires 5 years of references and a criminal record check, and you must be 18+ to handle alcohol and certain tasks. Shifts run 2:30am–midnight across weekdays, weekends, and holidays.

Qualifications

• 5 years of references and Criminal Record Check required.
• Must be 18+ to perform certain tasks and handle alcohol.
• Ability to lead busy hospitality teams.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for queries.

Skills

Team leadership

People management

Customer service focus

Job description

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DUTY MANAGER - STARBUCKS, EDINBURGH AIRPORT

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shift Pattern: Full-Time (37.5 hrs). Shifts between 2:30am and midnight.Working flexiblyacross weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Managerrole, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a teamin busy Hospitality or Retail is ideal!!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted meal and parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.