Duty Manager

Iconic Hotels & Resorts; New Milton; On-site; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Accommodation provided

Free team meals

Friends and Family rate at Iconic LuxH

25% discount on Food & Beverage

Spa discount on treatments and product

Job summary

Chewton Glen is seeking a Duty Manager to join our Hampshire team. You will help ensure guest well-being and maintain a high level of presence to guarantee smooth hotel operations during your shifts.

The role offers a £35,533.36 annual salary plus £4,500 Tronc, with accommodation available if required and various staff perks including free meals and hotel discounts.

Qualifications

• Confidence in dealing with guests, managers and colleagues.
• Adept at multitasking.
• Keen eye for detail and organisational skills; confident in communicating with the team.

Responsibilities

• Ensuring you are prepared for every shift with faultless hotel knowledge.
• Attend daily briefings to learn about special occasions, requirements and VIP guests.
• Welcome and bid farewell to all visitors in a warm and professional manner.
• Ensuring all guests receive prompt service and guidance.
• Be confident in handling guest requirements, special requests and complaints.
• Take ownership in the smooth running of all departments during your shift.

Skills

Confidence

Multitasking

Attention to detail

Organisational skills

Communication with team

Job description

We are looking for a Duty Manager to join our team at our award-winning hotel in Hampshire.

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning newly refurbished spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Duty Manager:

To ensure the well-being of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.

Responsibilities of the Duty Manager:

• Ensuring you are prepared for every shift with faultless hotel knowledge
• Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
• To take ownership in welcoming and bidding farewell to all visitors in a warm and professional manner
• Ensuring all guests receive prompt service and guidance
• To be confident in handling guest requirements, special requests and complaints
• Take ownership in the smooth running of all departments during your shift

Duty Manager - About you:

• Confidence in dealing with guests, managers and colleagues
• You will be adept at multitasking
• You will have a keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you:

• £35,533.36 annual salary
• £4,500 Tronc
• Accommodation available if required
• Free team meals
• Friends and Family rate at Iconic Luxury Hotels
• 25% discount on all Food & Beverage
• Discount on Spa treatment and products
• Cycle to work scheme
• Cashback dental & optical plan
• …and much more.

Instagram: https://www.instagram.com/chewtoncareers/