Duty Manager- January Start

Iconic Hotels & Resorts

New Milton

On-site

GBP 30,000 - 41,000

Full time

2 days ago

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Benefits offered by this job

Accommodation available

Free team meals

Friends & Family rate at Iconic Luxury

25% discount on Food & Beverage

Cycle to work

Job summary

Chewton Glen in Hampshire is seeking a Duty Manager to oversee guest wellbeing and the smooth running of the hotel during your shift. You will maintain faultless hotel knowledge, greet guests warmly, and ensure prompt, attentive service for all visitors.

The role offers a £35,533.36 annual salary plus £4,500 Tronc, accommodation if needed, free team meals, Friends & Family rates at Iconic Luxury Hotels, 25% discount on Food & Beverage, and a cycle-to-work scheme. Start from January 2027.

Qualifications

Confidence in dealing with guests and colleagues.
Adept at multitasking and detail-oriented.
Strong communication and organisational skills.

Responsibilities

Be prepared for every shift with faultless hotel knowledge.
Attend daily briefings to learn about special occasions, requirements and VIP guests.
Welcome and bid farewell to all visitors in a warm and professional manner.
Ensure all guests receive prompt service and guidance, and handle requests and complaints.
Take ownership in the smooth running of all departments during your shift.

Job description

We are looking for a Duty Manager to join our team at our award-winning hotel in Hampshire.

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning newly refurbished spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Duty Manager:

To ensure the well-being of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.

Responsibilities of the Duty Manager:

Ensuring you are prepared for every shift with faultless hotel knowledge
Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
To take ownership in welcoming and bidding farewell to all visitors in a warm and professional manner
Ensuring all guests receive prompt service and guidance
To be confident in handling guest requirements, special requests and complaints
Take ownership in the smooth running of all departments during your shift

Duty Manager - About you

Confidence in dealing with guests, managers and colleagues
You will be adept at multitasking
You will have a keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you?