Duty Manager

SSP UK & Ireland; City of Edinburgh; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Award-winning training

Health & wellbeing support

Fast-paced, rewarding role

Job summary

SSP UK & Ireland is hiring a Duty Manager for M&S Simply Food at Edinburgh Waverley Station. The role is full-time (40 hours) with start times as early as 4am, across weekdays, weekends and holidays. Pay is £13.75/hour plus a £1.50 night-shift incentive, bringing potential earnings to £15.25/hour for eligible hours.

Join a fast-paced retail team at a busy transport hub. You’ll open, close and run daily operations, lead a team, and drive great customer service while supporting improvements in

Qualifications

• Leadership experience in Retail or Hospitality environments.
• Able to motivate a team and handle fast-paced situations.

Responsibilities

• Take ownership of opening and closing procedures and daily operations.
• Lead your team through busy shifts with energy and a positive atmosphere.
• Inspire the team to deliver excellent customer service and act as the go-to person for queries.
• Monitor unit performance and champion improvements.

Skills

Leadership

Customer service

Job description

About The Role

DUTY MANAGER - M&S SIMPLY FOOD, Edinburgh Waverley Station

Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shift Pattern: Full-Time (40 hrs). Start time as early as 4am. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Nightshift Duty Manager role has got your name on it!
• Due to some responsibilities within the Nightshift Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

As a Duty Manager We Will Offer You:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.