Mulitilingual Customer Service Advisor – Hybrid

South West Recruitment Ltd; Greater London; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Competitive salary + overtime

20 days holiday + length-based extra

Suggestion Box Monthly Winner Paid

Cycle To Work Scheme

Home Computing Scheme

Job summary

South West Recruitment Ltd in London (Canary Wharf) is seeking a Multi Lingual Customer Care Advisor fluent in French and Dutch to support Benelux consumers. You will handle queries and complaints across channels, with strong English as a second language.

The role is hybrid with full training provided and competitive benefits. Ideal candidates have excellent interpersonal skills, empathy, and experience in customer care, preferably in food-related sectors, with ICT skills including Google Suite,

Qualifications

• Fluent French and Dutch required (essential).
• Effective communication with diverse consumers.
• Excellent written and verbal skills in Finnish and Swedish.
• Ability to own customer journey and resolve cases with personalised solutions.
• Experience in customer care, preferably in the food industry.
• Interest in food and foods for medical purposes.
• IT skills: Google Suite and Microsoft Office; CRM knowledge such as Salesforce is a plus.
• Flexible to work shifts.
• Self-motivated and a team player.

Responsibilities

• Be the first point of contact for Benelux consumers across all channels.
• Handle queries and complaints about client products.
• Respond empathetically and professionally in French and Dutch.
• Collaborate with internal teams to resolve cases.
• Maintain accurate records in the CRM.

Skills

French

Dutch

Empathetic communication

Written & verbal in Finnish

Written & verbal in Swedish

Customer care experience

Team player

Tools

Salesforce

Job description

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Care Advisor to speak both French and Dutch.

As a Customer Care Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.

Skills required for the Multi Lingual Customer Care Advisor:

• Fluent French & Dutch speaker (essential)
• Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and Swedish
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

£29,500 per annum

Hours:

Monday to Friday 7.30am - 4pm / Saturday 8am-1pm (40 hours per week)

• Full training provided and paid for
• Accessible by bus and Tube

Company Benefits:

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward;
• Cycle To Work Scheme;
• Home Computing Scheme;
• Excellent onsite training and induction;
• Staff room with complementary refreshments;
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars;
• Weekly dress down days;
• Involvement with local charities and fundraising days/events;

Job Title: Mulitilingual Customer Service Advisor – Hybrid Job Reference: 45852 Salary: £29.5k per year Sector: Location: