German and Dutch speaking Customer Service Advisor

French Selection; Greater London; On-site; GBP 32,000 - 39,000; Full time

Job summary

French Selection is seeking a German and Dutch speaking Customer Service Advisor in London. The role focuses on delivering excellent service to the German and Dutch markets and supporting daily operations.

You will handle inquiries by phone, email and face-to-face interactions, build strong client relationships, and coordinate cases with laboratories and clinics worldwide. The position offers a salary of £35,000 per annum plus great benefits.

Qualifications

• Fluent in German and Dutch (written and spoken).
• Experience in customer service desirable but not required.
• Proactive with the ability to use initiative, build strong client relationships and work effectively to tight deadlines.
• Excellent communication skills with organisational and problem-solving abilities.

Responsibilities

• Deliver excellent customer service via telephone, email and face-to-face interactions
• Respond to customer enquiries, resolve queries and provide professional product advice
• Build and maintain strong client relationships ensuring a positive customer experience
• Coordinate cases from initial instruction through to completion liaising with clients, laboratories and medical clinics worldwide
• Manage sample shipments, prepare and fulfil orders / samples
• Provide administrative support and general office duties
• Contribute to sales targets and the smooth running of the department

Skills

German language

Dutch language

Customer service

Communication skills

IT literacy

Job description

German and Dutch speaking Customer Service Advisor

London

Ref: 4344DG

German and Dutch speaking Customer Service Advisor
Location: London
Salary: £35,000 per annum plus great benefits
Ref: 4344DG

Company Profile

An international company providing specialist services within the healthcare and life sciences sectors.

Responsibilities

Main duties: To deliver exceptional customer service to the German and Dutch market while providing essential administrative and office support to ensure the smooth running of daily operations.

The role:

• Deliver excellent customer services via telephone, email and face-to-face interactions
• Respond to customer enquiries, resolve queries and provide professional product advice
• Build and maintain strong client relationships ensuring a positive customer experience
• Coordinate cases from initial instruction through to completion liaising with clients, laboratories and medical clinics worldwide
• Manage sample shipments, prepare and fulfil orders / samples
• Provide administrative support and general office duties
• Contribute to sales targets and the smooth running of the department

Candidate's Profile

• Fluent in German and Dutch (written and spoken) – Essential
• Previous experience in customer service desirable but not a requirement
• Proactive with the ability to use initiative, build strong client relationships and work effectively to tight deadlines.
• Excellent communication skills with organisational and problem-solving abilities.
• IT literate