Dual Site Practice Manager

Henry Schein Dental Recruitment; Greater London; On-site; GBP 50,000 - 80,000; Full time

Benefits offered by this job

DBS covered

Employee referral scheme

Learning portal access

Modern, high-spec practices

Treatment coordinators support

Job summary

Henry Schein Dental Recruitment seeks an experienced Dual-site Dental Practice Manager to lead two London clinics, focused on balancing patient experience, team wellbeing and commercial performance. Start date is ASAP, and the role emphasizes effective diary management and a calm, high‑quality patient journey across both sites.

You will drive KPIs, lead multidisciplinary teams, oversee budgets, compliance and growth through targeted marketing and community engagement, ensuring excellent patient

Qualifications

• Experience leading multi-site dental operations or private healthcare settings.
• Strong KPI focus with ability to drive performance and revenue growth.
• Proven leadership experience, capable of coaching and developing teams.
• Expertise in budget control, cost management and financial oversight.

Responsibilities

• Lead day‑to‑day performance across two London clinics, balancing patient experience and commercial outcomes.
• Direct multidisciplinary teams, set clear expectations and ownership.
• Track KPIs (utilisation, conversion, revenue, patient experience) and drive improvements.
• Oversee diary management, regulatory compliance and CQC readiness.
• Manage costs, stock and budgets; own operational processes and risk mitigation.
• Support local growth through marketing activity and community engagement.
• Resolve patient feedback with professionalism and pace.

Skills

KPI management

People leadership

Commercial targets

Multi-site operations

Business development

Patient experience

Budget oversight

Education

Management qualification

Job description

A new opportunity has become available for a Dual‑Site Manager to join two established, fully PVT practices located in London.

Start date As soon as possible.

About the role:

We are looking for an experienced Dual‑site Dental practice Manager for 2 London Clinics. The ideal candidate will have a strong management background and commercial knowledge, experienced in dual to multi‑site management in the dental space, previous experience as an operations or Business development manager.

What Your Day Will Look Like

You will:

• Thrive in a role built to support a calm, high‑performing practice, balancing patient experience, team well‑being and commercial outcomes.
• Lead day‑to‑day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs, including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high‑quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

Essential Experience:

• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through
• Patient‑centred mindset with confidence managing concerns and complaints effectively
• Experienced in Multi‑site operations or as a Business development manager.

Desirable

• Management qualification or relevant leadership development
• Previous experience in a private dental or private healthcare setting
• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining the practice:

• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset

1st Floor, Pacific House
Stanier Way
Derby
DE21 6BF