Elite Multi-Site Private Dental Practice Manager

Zental; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

DBS covered

Employee Referral Scheme with rewards

Modern, high-spec practices and 시스템s

Dedicated Treatment Coordinators

Job summary

Zental, a boutique private dental group with Outstanding CQC rating, is seeking an experienced Dual-site Dental Practice Manager for two London clinics. You will lead day-to-day performance, balance patient experience, team wellbeing and commercial outcomes while maintaining regulatory readiness.

You will develop the multidisciplinary team, drive KPIs such as utilization and revenue, oversee diary management, budgets and stock, and support growth through community engagement and clinical

Qualifications

• Strong understanding of KPIs, performance management and commercial targets.
• Strong understanding of practice financials including revenue drivers, costs and budgeting.
• Confident, credible leadership capable of motivating and developing others.
• Experience handling people matters including performance improvement and absence management.
• Organised, structured and solutions-focused with consistent follow-through.
• Patient-centred mindset with ability to manage concerns and complaints effectively.
• Experience in multi-site operations or business development management.

Responsibilities

• Support calm, high-performing practice operations balancing patient experience, team well-being and commercial outcomes.
• Lead day-to-day practice performance across people, patients and performance metrics.
• Develop and lead the multidisciplinary team with clear expectations and ownership.
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience.
• Partner with treatment coordinators and clinicians to optimise the patient journey.
• Oversee diary management to balance productivity with a high-quality patient experience.
• Maintain regulatory compliance and ongoing CQC readiness.
• Manage costs, stock and budgets in line with targets and drive improvements.
• Resolve patient feedback and complaints with care and pace.
• Support local growth through marketing activity and community engagement.

Job description

Zental, a boutique private dental group with Outstanding CQC rating, is seeking an experienced Dual-site Dental Practice Manager for two London clinics. You will lead day-to-day performance, balance patient experience, team wellbeing and commercial outcomes while maintaining regulatory readiness.

You will develop the multidisciplinary team, drive KPIs such as utilization and revenue, oversee diary management, budgets and stock, and support growth through community engagement and clinical