Dual Site Practice Manager

Henry Schein; City Of London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

DBS covered

Employee Referral Scheme

Job summary

Henry Schein in London is seeking an experienced Dual-site Manager to oversee two private dental clinics, balancing patient experience, clinical performance and commercial targets.

You will lead multidisciplinary teams, manage diary, monitor KPIs, drive improvements, ensure regulatory readiness and support marketing and community engagement. The role offers a competitive salary based on experience and progression opportunities within a premium digital private dental environment.

Qualifications

• Strong track record in KPI driven performance management.
• Experience managing dual or multi-site healthcare operations.
• Confident, credible leadership with ability to motivate and develop others.

Responsibilities

• Lead day-to-day practice performance across people, patients and performance.
• Track and manage core KPIs, including utilisation, conversion, revenue and patient experience.
• Partner with clinicians to optimise the patient journey and outcomes.
• Oversee diary management to balance productivity with patient-focused care.
• Maintain regulatory readiness and drive cost-control improvements.
• Support local growth through marketing activity and community engagement.

Skills

KPI management

Leadership & people mgmt

Budget & financial oversight

Multi-site operations

Patient-centered care

Job description

A new opportunity has become available for a Dual-Site Manager to join two established, fully PVT practices located in London.

Start date - As soon as possible.

About the role:

We are looking for an experienced Dual-site Dental practice Manager for 2 London Clinics. The ideal candidate will have a strong management background and commercial knowledge, experienced in dual to multi-site management in the dental space, previous experience as an operations or Business development manager.

What Your Day Will Look Like

• Thrive in a role built to support a calm, high-performing practice, balancing patient experience, team well-being and commercial outcomes.
• Lead day-to-day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs, including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high-quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

Essential Experience:

• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through
• Patient-centred mindset with confidence managing concerns and complaints effectively
• Experienced in Multi-site operations or as a Business development manager.

Desirable

• Management qualification or relevant leadership development
• Previous experience in a private dental or private healthcare setting
• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining the practice:

• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset