DUA Account Handler

Aviva; Worthing; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Worthing seeks a Delegated Underwriting Authority Underwriting Assistant to support underwriters and enhance service delivery. This role offers the opportunity to drive operational improvements in a collaborative environment. Ideal candidates will have strong communication and IT skills, with a background in risk or financial services being advantageous. The firm provides extensive training and competitive benefits including salary, bonuses, and wellness support.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

25 days holiday

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Supportive wellbeing policies

Flexible benefits

Qualifications

• Experience in building strong, positive relationships with colleagues and external partners.
• Strong IT skills, including spreadsheets, databases, and word processing.
• Experience in Financial Services, Risk, or similar would be an advantage.

Responsibilities

• Support underwriters and help deliver exceptional service to brokers and customers.
• Drive operational improvements and support growth.
• Take ownership of your development.

Skills

Strong communication skills

Good negotiating skills

Numerical reasoning skills

Strong IT skills

Job description

Delegated Underwriting Authority Underwriting Assistant

Worthing

Competitive salary

This is an excellent opportunity for someone from an insurance or financial services background who has strong communication skills and a keen eye for detail. It would suit someone looking to build a career in underwriting or delegated authority, whether you’re new to this field and eager to learn, or ready to take the next step in your career. If you enjoy working in a fast‑paced environment, building positive relationships, and supporting operational improvements, this role could be a great fit. Experience in risk, claims, or similar areas would be an advantage, but full training will be provided.

A bit about the job:

We’re looking for a DUA Underwriting Assistant to join our growing Delegated Authority team. You’ll play a key role in supporting our underwriters and helping the team deliver exceptional service to brokers and customers. This role is all about driving operational improvements, supporting growth, and taking ownership of your development. You’ll be part of a collaborative hub that’s central to our success in Global Corporate & Specialty team.

Skills and experience we’re looking for:

• Experience in building strong, positive relationships with colleagues and external partners.
• Good negotiating, numerical, and verbal reasoning skills.
• Strong IT skills, including spreadsheets, databases, and word processing.
• Previous underwriting experience isn’t essential – full training will be provided.
• Experience in Financial Services, Risk, or similar would be an advantage.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further – up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Jessica Mason a call on 07387 545 666 or send an email to [e-mail].