DSL Team Manager - Spain, Delivery Station Liaison

Amazon Jobs; United Kingdom; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Team Manager in the United Kingdom to lead a diverse group of Customer Service Associates. The ideal candidate will ensure exceptional services while fostering relationships with external partners. Key qualifications include strong leadership and communication skills, experience in customer service, and fluency in Spanish. The role involves creating a culture of excellence and providing coaching for team development. Competitive compensation and inclusive company culture offered.

Qualifications

• Experience leading customer service teams and coaching associates.
• Ability to create individual development plans aligned with business goals.
• Proven ability to nurture relationships with stakeholders.

Responsibilities

• Lead a diverse team ensuring exceptional customer experiences.
• Build strategic relationships with external partners.
• Identify and solve systemic issues collaboratively.

Skills

Leadership skills

Communication skills

Relationship building

Organizational skills

Fluent in Spanish

Job description

The Delivery Station Liaison team in Spain seeks a Team Manager to lead 15-20 Customer Service Associates across the area of Madrid. In this role, you'll develop your team to excellence while fostering valuable relationships with external partners. Please note it is a requirement that the successful candidate must be fluent in Spanish.

Your impact as a Team Manager

• Lead and develop a diverse team of 15-20 customer service professionals
• Build and maintain strategic relationships with external partners to drive business outcomes
• Create a culture where associates feel empowered to deliver world-class customer experiences
• Identify systemic issues and collaborate with partners to implement effective solutions
• Set clear performance expectations while providing the coaching and support needed for success

What makes you a great fit

People Leadership Excellence

• Experience developing customer service teams through effective coaching and motivation
• Ability to create individual development plans that align with business goals and personal growth
• Strong communication skills for facilitating team discussions and delivering business messages
• Talent for building an inclusive environment where diverse perspectives are valued
• Approach difficult conversations with sensitivity while maintaining focus on performance standards

Relationship Building & Partnership

• Proven ability to establish and nurture relationships with external stakeholders
• Experience collaborating across organizational boundaries to solve complex problems
• Skill in representing your team's interests while maintaining strong partner relationships
• Ability to translate partner needs into actionable plans for your team

Operational Excellence

• Strong organizational and time management skills to handle shifting priorities
• Track record of completing high-quality work on deadline
• Experience implementing continuous improvement initiatives based on team feedback
• Ability to set and achieve performance goals aligned with broader organizational objectives

Join us in creating exceptional customer experiences through people-focused leadership and strong external partnerships!

About the team

The Delivery Station Liaison (DSL) team are the voice of the customer from within Amazon Logistics (AMZL) sites. The team prioritise same day delivery reattempts to deliver for the customer and work in a pre‑emptive manner to remove any potential barriers to deliver. All of this is completed whilst providing first in class customer service via outbound calls to our customers.

• Experience demonstrating leadership and people management in Customer Service or customer facing roles
• Speak, write, and read fluently in Spanish
• Work flexible shifts including night shifts/weekends

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