Customer Service Executive — Hybrid Work & Career Growth

Zenith Vehicles; Leeds; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Pension 6.25%

Onsite GP

Free onsite parking

Wellbeing support

Job summary

Zenith Vehicles is seeking a Customer Service Executive to be the first point of contact for drivers and customers, handling inbound calls and emails with warmth and professionalism. You’ll guide customers through new vehicle orders, delivery updates, and in-life support, and document interactions clearly in our case management systems.

Working in a hybrid model with a focus on wellbeing, you’ll coordinate with suppliers, keep customers informed, and help deliver outstanding service across

Qualifications

• Friendly, clear communicators with problem‑solving mindset.
• Enjoy helping customers and doing the right thing.
• Calm, organised and empathetic in fast‑moving situations.
• Curious, adaptable and keen to learn and develop.

Responsibilities

• Being the first point of contact for drivers and customers, handling inbound phone calls and emails with confidence, warmth and professionalism
• Guiding drivers through a wide range of queries, from new vehicle orders and delivery updates to in‑life support like parking fines, overseas travel, or general vehicle advice
• Booking services, repairs and MOTs, ensuring work is scheduled quickly and issues are proactively resolved and clearly communicated
• Supporting drivers when things don’t go to plan – arranging breakdown recovery, repairs or replacement rental vehicles, and reassuring customers during stressful situations
• Managing urgent incident calls involving accidents, damage or vehicle theft, taking ownership of the situation and ensuring the driver's safety and next steps
• Gathering accurate information and documenting all interactions clearly in our case management systems
• Working closely with our supplier network – repairers, recovery agents, tyre providers – to ensure great service for customers
• Liaising confidently with colleagues across Zenith to keep everyone aligned and customers informed
• Taking end‑to‑end ownership of customer queries, managing your own caseload effectively and keeping customers updated until resolution
• Building strong relationships by having quality conversations and choosing the right channel – often picking up the phone to talk, rather than relying solely on email

Skills

Friendly communication

Problem solving

Customer focus

Calm under pressure

Willingness to learn

Adaptability

Job description

Zenith Vehicles is seeking a Customer Service Executive to be the first point of contact for drivers and customers, handling inbound calls and emails with warmth and professionalism. You’ll guide customers through new vehicle orders, delivery updates, and in-life support, and document interactions clearly in our case management systems.

Working in a hybrid model with a focus on wellbeing, you’ll coordinate with suppliers, keep customers informed, and help deliver outstanding service across