Driver Operations & Customer Experience Lead

Veolia Environmental Services (Uk) Plc; Willenhall; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Annual performance bonus

Enhanced pension scheme

Free physiotherapy

Staff discounts

Health and wellbeing resources

Training and development opportunities

Employee financial well-being support

Job summary

Veolia Environmental Services (UK) plc in Willenhall is seeking a hands-on driver liaison supervisor to support our drivers on site. You will provide status updates, debrief on return, and act as the face of the depot, ensuring safety concerns are reported and stop-the-job decisions are supported.

The role offers a 40-hour week, Monday to Friday with plus Saturday rota, a starting salary of £34,750 with an annual bonus and a strong benefits package including pension and wellbeing perks.

Qualifications

• Full Car Driving Licence
• Good communication skills with drivers and frontline staff
• Ability to organise a busy workload and operate at a fast pace with a quality management system

Responsibilities

• Provide status updates and maintain contact with drivers throughout the day.
• Debrief drivers on return to the depot within allocated time and report any necessary actions.
• Be the face to face contact with drivers on a daily basis and support issues from rounds, including reporting safety concerns or container damage via close call reporting and encouraging 'stop the job' if unsafe.
• Create a customer excellence approach and culture.
• React to and manage customer queries and complaints.
• Implement service practices that meet customer needs.
• Maintain a 'zero harm' safety culture within depots.
• Ensure service delivery aligns with customer expectations.
• Engage with stakeholders including Veolia team or Management team.
• Ensure Veolia legal compliance on site – WTD and transport compliance.
• Provide clear, transparent and accurate reporting of daily debriefing.
• Lead, manage and develop all direct reports; communicate matters of business interest to Drivers.

Skills

Driving licence

Communication

Time management

Job description

Veolia Environmental Services (UK) plc in Willenhall is seeking a hands-on driver liaison supervisor to support our drivers on site. You will provide status updates, debrief on return, and act as the face of the depot, ensuring safety concerns are reported and stop-the-job decisions are supported.

The role offers a 40-hour week, Monday to Friday with plus Saturday rota, a starting salary of £34,750 with an annual bonus and a strong benefits package including pension and wellbeing perks.