Service & Logistics Coordinator — KPI-Driven Driver Support

Veolia Environmental Services (Uk) Plc; Hinckley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Financial wellbeing support (EarnedPay

Discounts on products

Volunteer day

Training and development

Job summary

Veolia Environmental Services (Uk) Plc is seeking a on-site supervisor to support drivers and front-line staff, ensuring safe, compliant operations and strong KPI performance. The role requires organizing busy workloads and maintaining clear communications with drivers and customers.

You will ensure transport compliance, liaise with Operations, and promote an inclusive, fair workplace while supporting continuous improvement initiatives within a busy waste/transport environment in Hinckley.

Qualifications

• Experience supervising drivers or frontline staff.
• Understanding of transport compliance and WTD.
• Excellent communication across levels (drivers, frontline staff, customers).
• UK driving licence held and clean record.

Responsibilities

• Communicate with customers and stakeholders, providing status updates and maintaining contact with drivers.
• Manage completion of debriefs with front-line staff and report necessary actions.
• Engage face-to-face with drivers to address issues on the route.
• Report safety concerns or container damage and escalate unsafe conditions.
• Support on-site compliance for Veolia (WTD, O Licence and transport rules).
• Drive continuous improvement on KPI performance.
• Report to drivers and Service Coordinators and promote fair, inclusive treatment.

Skills

Communication skills

Workload management

UK Driving Licence

Waste/Transport experience

Transport compliance

Working Time Directive (WTD)

Job description

Veolia Environmental Services (Uk) Plc is seeking a on-site supervisor to support drivers and front-line staff, ensuring safe, compliant operations and strong KPI performance. The role requires organizing busy workloads and maintaining clear communications with drivers and customers.

You will ensure transport compliance, liaise with Operations, and promote an inclusive, fair workplace while supporting continuous improvement initiatives within a busy waste/transport environment in Hinckley.