Service Coordinator: Driver Liaison & Customer Excellence

Veolia; Willenhall; In loco; GBP 31.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Annual performance bonus

Enhanced pension scheme

Free physiotherapy service

Discounts at retailers

Health & wellbeing resources

Training & development opportunities

Employee financial well-being support

Descrizione del lavoro

Veolia in Willenhall is recruiting for a role offering a salary of £34,750 per year plus an annual performance bonus and access to Veolia benefits and a pension scheme. The role runs Monday to Friday, 40 hours per week (8:30am-5pm) with Saturdays on a rota basis and bank holidays paid as extra.

The successful candidate will be the face of Veolia with drivers, ensuring safety, service quality and customer excellence while adhering to company procedures and compliance.

Competenze

• Full UK driving licence required.
• Excellent communication with drivers and frontline staff.
• Able to manage a busy workload and work to a quality management system.

Mansioni

• Proactively communicate with customers.
• Provide status updates and maintain contact with drivers throughout the day.
• Upon drivers return to the depot, complete debriefing within allocated time and report actions.
• Be the face-to-face contact with drivers daily, support issue resolution and safety reporting.
• Create a customer excellence approach and culture.
• React to and manage customer queries and complaints.
• Implement service practices meeting customer needs.
• Maintain a zero-harm safety culture within depots.
• Ensure service delivery in line with customer expectations.
• Engage with stakeholders including Veolia team and Management.
• Ensure Veolia on-site compliance with WTD and transport rules.
• Provide clear, transparent daily debrief reporting.
• Lead, manage and develop direct reports; communicate matters of business interest to drivers.

Conoscenze

Full car driving licence

Strong communication

Organise busy workload

Descrizione del lavoro

Veolia in Willenhall is recruiting for a role offering a salary of £34,750 per year plus an annual performance bonus and access to Veolia benefits and a pension scheme. The role runs Monday to Friday, 40 hours per week (8:30am-5pm) with Saturdays on a rota basis and bank holidays paid as extra.

The successful candidate will be the face of Veolia with drivers, ensuring safety, service quality and customer excellence while adhering to company procedures and compliance.