Driver Operations Coordinator - Last-Mile Logistics (On-Site)

HIVED; Brighton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Holiday 25 days

Birthday day off

Medical insurance

Team lunch

Team socials

Paternity/maternity policy

Laptop

Cycle to work

Job summary

HIVED is seeking an Operations Coordinator to be the go-to contact for drivers, ensuring operations run smoothly and drivers stay at the centre of our service. This is an on-site role embedded in day-to-day operations with a 4 days on, 3 days off pattern.

The role reports into the Operations Manager and requires hands-on leadership, strong communication, and rapid decision-making in a fast-paced, last-mile environment.

Qualifications

• 1-3 years of related working experience with logistics/last-mile.
• Hands-on approach to managing and developing team members.
• Proven ability to thrive in a fast-paced, high-pressure environment.
• Capable of rapid decision-making and efficient problem resolution.
• Ability to leverage data for effective decision-making.
• Demonstrates resilience and professionalism in difficult situations.

Responsibilities

• Manage the day-to-day operations of an assigned driver team.
• Champion initiatives that foster a positive driver experience and promote retention.
• Overseeing all aspects of the assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED.
• Ensure driver compliance with HIVED's requirements and expectations.
• Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.
• Achieve daily business KPIs and comprehensive driver support, including scheduling and processes.

Skills

Verbal communication

Written communication

Stakeholder management

Driver coordination

Job description

HIVED is seeking an Operations Coordinator to be the go-to contact for drivers, ensuring operations run smoothly and drivers stay at the centre of our service. This is an on-site role embedded in day-to-day operations with a 4 days on, 3 days off pattern.

The role reports into the Operations Manager and requires hands-on leadership, strong communication, and rapid decision-making in a fast-paced, last-mile environment.