Driver Operations Coordinator

HIVED; Greater London; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

25 days of holiday allowance

Subsidised Private Medical Insurance

Quarterly team socials

Enhanced maternity/paternity/adoption policy

Cycle to work scheme

Dog friendly office

Annual compensation review

Team lunches

Sports day

Parental policy

Cycle to work

Dog‑friendly office

MacBook Air / Windows Laptop

Job summary

A fast-growing logistics startup is looking for a Driver Operations Coordinator in London. The successful candidate will act as a key point of contact for drivers, ensuring a positive experience while maintaining delivery performance. Responsibilities include managing a driver team, supporting logistics operations, and promoting driver retention. The ideal candidate will have experience in a fast-paced environment and possess strong communication skills. The company offers 25 days of holiday, private medical insurance, and a supportive team culture.

Qualifications

• 1–3 years of related working experience in logistics or last-mile delivery is preferred.
• Hands-on approach to managing and developing team members is essential.
• Proven ability to thrive in fast-paced, high-pressure environments.

Responsibilities

• Achieve daily business Key Performance Indicators (KPIs).
• Manage day-to-day operations of an assigned driver team.
• Provide comprehensive driver support including scheduling and process implementation.
• Champion initiatives that foster a positive driver experience and retention.
• Oversee all aspects of the assigned driver team and act as the main driver contact at HIVED.
• Ensure driver compliance with HIVED requirements and expectations.
• Partner with stakeholders to ensure driver excellence via check‑ins and ride‑alongs.

Skills

Strong verbal and written communication skills

Stakeholder management abilities

Capability in rapid decision-making

Experience leveraging data for decision-making

Resilience in difficult situations

Education

Valid UK driving licence

Job description

Join to apply for the Driver Operations Coordinator role at HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start‑up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever‑growing industry where unreliable service has long been the norm, HIVED has been built from the ground‑up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser‑focused on delivering the best possible delivery experience for end‑customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight‑knit team is made up of ex‑Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate‑tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

The Driver Operations Coordinator is the unique point of contact with drivers. This role is integral to ensuring HIVED maintains drivers at the centre of our operation whilst maintaining high delivery performance & quality. This is an on‑site role embedded in the day‑to‑day operations with a 4 days on – 3 days off shift pattern.

Responsibilities

• Accountable for achieving daily business Key Performance Indicators (KPIs).
• Manage the day‑to‑day operations of an assigned driver team.
• Accountable for comprehensive driver support, including scheduling, process implementation, and addressing on‑the‑road queries.
• Champion initiatives that foster a positive driver experience and promote retention.
• Oversight of all aspects of assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED.
• Ensure driver compliance with HIVED’s requirements and expectations.
• Partner with stakeholders to ensure driver excellence via check‑ins and ride‑alongs.

Requirements

We are seeking an engaging and approachable Driver Operations Coordinator who excels at building and maintaining positive relationships with drivers and stakeholders, with strong verbal and written communication skills and demonstrated stakeholder management abilities.

• 1–3 years of related working experience with logistics/last‑mile preference.
• Possesses a hands‑on approach to managing and developing team members.
• Proven ability to thrive in a fast‑paced, high‑pressure environment.
• Capable of rapid decision‑making and efficient problem resolution.
• Ability to leverage available resources effectively and efficiently.
• Experience leveraging data for effective decision‑making.
• Demonstrates exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude.
• Valid UK driving licence required.

How we reward our team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high‑growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays or if you’re on a 4 days on – 3 days off shift pattern you are entitled to the equivalent of 20 days paid holiday plus public holidays
• 1 Birthday Day Off + 2 Tenure‑Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi‑annual performance reviews and tailored development plans
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more?

• 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED
• B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all‑electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED ✨ here ✨

Seniority level: Associate. Employment type: Full‑time. Job function: Project Management, Quality Assurance, and Supply Chain. Industries: Transportation, Logistics, Supply Chain and Storage.

Referrals increase your chances of interviewing at HIVED by 2x.