Day Operations Lead: On-Site Leader for Fast-Paced Last-Mile

Planet A Ventures; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private Medical Insurance

25 days holiday plus public holidays

Birthday/tenure days off

MacBook Air or Windows Laptop

Cycle to work scheme

Team lunch weekly

Job summary

HIVED, based in London, is seeking a Day Ops Manager to oversee daytime and on-the-road activities at our depots. You will lead a team of Shift Managers and Coordinators, ensuring high service levels, safety and organization during a 4 days on / 3 days off pattern, including one weekend shift.

You will drive performance across OTR and UTR operations, manage handovers, and coach staff. The role is on-site and requires strong leadership and stakeholder management in a fast-growing climate-tech

Qualifications

• 4-8 years’ experience leading fast-paced OTR / dispatch / last-mile operations.
• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors.
• Strong command of driver operations, route execution and dispatch accuracy.
• High urgency, strong communication, strong escalation habits.

Responsibilities

• Lead shift during rotation - manage Shift Managers, Coordinators, Fleet Specialist to deliver daytime performance.
• Receive and implement handovers between Night, mid-Shift Managers and oncoming teams.
• Direct and develop the OM’s shift rotation, ensuring safety and SLA adherence.
• Drive continuous improvement initiatives and develop standards and SOPs.
• Oversee both on-the-road and in-depot activities including labour planning and safety audits.

Job description

HIVED, based in London, is seeking a Day Ops Manager to oversee daytime and on-the-road activities at our depots. You will lead a team of Shift Managers and Coordinators, ensuring high service levels, safety and organization during a 4 days on / 3 days off pattern, including one weekend shift.

You will drive performance across OTR and UTR operations, manage handovers, and coach staff. The role is on-site and requires strong leadership and stakeholder management in a fast-growing climate-tech