Driver Care Fleet Adviser – 12-Month Maternity Cover (Hybrid)

Holman; Birmingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Free parking

Health cash plan

Partners In Excellence rewards

Free Breakdown cover

Long Service Awards

Education support

Job summary

Holman UK is recruiting for a Driver Care Fleet Adviser (Maternity Cover) to join the Operations Team from our Birmingham office near the NEC. The role offers hybrid working after a 6-month review and is a 12-month temporary contract with a circa £28,000 per annum salary.

You will handle customer service calls, organise service, maintenance, and repairs for company vehicles, and coordinate recovery and rental arrangements. Strong communication and IT skills are essential.

Qualifications

• Experience in a customer service-related role is essential.
• Ability to stay calm, empathetic and professional in difficult situations.
• A good general level of education is required.
• Strong administrative and IT skills.
• Proficient with PC, internet and email; able to learn new software quickly.
• Intermediate in Word, Excel and Outlook.
• Able to meet targets and deadlines.
• Experience in the motor industry is desirable but not essential.

Responsibilities

• Take incoming calls to organise service, maintenance and repairs for company vehicles.
• Receive calls from customers who have broken down.
• Organise and book service with the appropriate suppliers.
• Ensure recovery vehicles are organised promptly.
• Arrange courtesy vehicles or rentals as needed.
• Schedule other ancillary services as required.
• Keep customers informed of progress.
• Escalate concerns to the department Team Leader.
• Ad hoc tasks as required by the business.

Skills

Customer service experience

Calm under pressure

Administrative skills

IT literacy

Target-driven

Education

General education level

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Holman UK is recruiting for a Driver Care Fleet Adviser (Maternity Cover) to join the Operations Team from our Birmingham office near the NEC. The role offers hybrid working after a 6-month review and is a 12-month temporary contract with a circa £28,000 per annum salary.

You will handle customer service calls, organise service, maintenance, and repairs for company vehicles, and coordinate recovery and rental arrangements. Strong communication and IT skills are essential.