Driver Care Customer Service Advisor (12 Month Maternity Cover)

Holman; Birmingham; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Free parking

Health cash plan

Partners In Excellence rewards

Free Breakdown cover

Long Service Awards

Education support

Job summary

Holman UK is recruiting for a Driver Care Fleet Adviser (Maternity Cover) to join the Operations Team from our Birmingham office near the NEC. The role offers hybrid working after a 6-month review and is a 12-month temporary contract with a circa £28,000 per annum salary.

You will handle customer service calls, organise service, maintenance, and repairs for company vehicles, and coordinate recovery and rental arrangements. Strong communication and IT skills are essential.

Qualifications

• Experience in a customer service-related role is essential.
• Ability to stay calm, empathetic and professional in difficult situations.
• A good general level of education is required.
• Strong administrative and IT skills.
• Proficient with PC, internet and email; able to learn new software quickly.
• Intermediate in Word, Excel and Outlook.
• Able to meet targets and deadlines.
• Experience in the motor industry is desirable but not essential.

Responsibilities

• Take incoming calls to organise service, maintenance and repairs for company vehicles.
• Receive calls from customers who have broken down.
• Organise and book service with the appropriate suppliers.
• Ensure recovery vehicles are organised promptly.
• Arrange courtesy vehicles or rentals as needed.
• Schedule other ancillary services as required.
• Keep customers informed of progress.
• Escalate concerns to the department Team Leader.
• Ad hoc tasks as required by the business.

Skills

Customer service experience

Calm under pressure

Administrative skills

IT literacy

Target-driven

Education

General education level

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things – about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

We have an exciting opportunity that has arisen for Driver Care Fleet Adviser (Maternity Cover) to join our growing Operations Team here at Holman UK. This role will be based out of our Birmingham office near the NEC, with the opportunity for hybrid working, following a 6-month review period, details of which will be discussed at interview. This is a temporary 12-month opportunity, and we are looking to pay circa £28,000 per annum.

We are looking for someone with a positive, confident, and approachable communication style, with the ability to adapt to accommodate customers, colleagues, suppliers and other contacts. You must be able to deal with a variety of situations with diplomacy whilst remaining calm and maintain a consistently professional telephone manner when dealing with internal and external calls. You will need excellent questioning and listening skills with an ability to assimilate accurate information.

Key Responsibilities will include:

• Take incoming calls from customers who wish to organise service, maintenance and repairs for their company vehicles
• Receive calls from customers who have broken down
• Organise and book service, maintenance and repairs with the appropriate suppliers
• Ensure that recovery vehicles are organised promptly
• Organise courtesy vehicles or make first arrangement for rental vehicles
• Schedule other ancillary services as required
• Keep customers and other interested parties informed of progress
• Escalate any concerns to the department Team Leader
• Ad hoc tasks as required by the business

What are we looking for?

• Experience of working within a customer service-related role is essential, ideally in a service or contact centre environment
• Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
• A good general level of education is required
• Sound administrative skills are essential
• Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to
• use Microsoft Word, Excel and Outlook to an intermediate level
• Comfortable working to targets and deadlines
• Experience in the motor industry is desirable, but not essential

What’s in it for you?

• 25 days annual holiday entitlement (+ 8 bank holidays)
• Floating Day Holiday in lieu of Birthday
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan helping with the costs of medical, dental and optical treatment
• Partners In Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
• Free Breakdown cover (eligible employees – service related)
• Long Service Awards, Support for further education / employee development.

The need to know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as ‘spent’. These will not necessarily exclude you from employment but they must be declared at the point of application.
• Please also be aware we do not provide sponsorship for any of our positions advertised.

Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuouslyDriving What’s Right

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.