Downtime Controller: Fleet Support & Customer Care

SG Fleet AU; Evesham; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid work from home options

Wellness days per annum

Ongoing training and development

Parental leave benefits

Gym and Education subsidies

Long Service Leave benefits

Job summary

A financial services firm based in the UK is seeking a Downtime Controller to manage vehicle breakdown inquiries and service requests. The position involves working closely with drivers, suppliers, and internal teams to ensure high-quality customer support. Ideal candidates will demonstrate strong proficiency in MS Office, particularly Excel, and exceptional communication skills. The role offers a hybrid working arrangement and several employee benefits, including wellness days and ongoing training opportunities.

Qualifications

• Proficiency in Excel and other MS Office applications.
• Effective verbal and written communication with good listening skills.
• Strong attention to detail with numerical capability.

Responsibilities

• Handle inbound calls and emails related to vehicle breakdowns.
• Resolve customer queries in a timely and effective manner.
• Maintain key business systems for tracking and reporting.

Skills

Proficient with MS Office

Effective communication

Strong technical/numerical skills

Organisational and prioritisation skills

Job description

A financial services firm based in the UK is seeking a Downtime Controller to manage vehicle breakdown inquiries and service requests. The position involves working closely with drivers, suppliers, and internal teams to ensure high-quality customer support. Ideal candidates will demonstrate strong proficiency in MS Office, particularly Excel, and exceptional communication skills. The role offers a hybrid working arrangement and several employee benefits, including wellness days and ongoing training opportunities.