Donor Experience & Development Assistant

Glasgow Life; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Glasgow Life is seeking a Development Assistant to support our ambitious giving programmes and manage donor-related administration. The role includes coordinating membership events, communications and processing gifts in The Raiser's Edge CRM.

You will be the first point of contact for donors, ensuring a positive experience while supporting venues with fundraising tools and events. The role is hybrid, 35 hours per week, fixed-term until 1 September 2028.

Qualifications

• Experience in donor or customer-facing roles.
• Good administrative and organizational skills.
• Experience with CRM systems is desirable (The Raiser's Edge).
• Proficient with Microsoft Word, Excel, Outlook and Teams.
• Ability to communicate clearly and deliver a positive donor experience.

Responsibilities

• Support delivery of our giving programmes and donor communications.
• Be the first point of contact for donors, manage phone line and letters.
• Manage donor stewardship, send membership packs and thank you notes.
• Process gifts and memberships in the CRM.
• Assist venues with new fundraising tools and events.

Skills

Donor relations

CRM management

Event coordination

Administrative support

Microsoft Office

Tools

The Raiser's Edge

Job description

Glasgow Life is seeking a Development Assistant to support our ambitious giving programmes and manage donor-related administration. The role includes coordinating membership events, communications and processing gifts in The Raiser's Edge CRM.

You will be the first point of contact for donors, ensuring a positive experience while supporting venues with fundraising tools and events. The role is hybrid, 35 hours per week, fixed-term until 1 September 2028.