Development Assistant (Fixed Term)

ASVA; Glasgow; Híbrido; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LGPS Pension

Employee Assistance Programme

Discounts on Glasgow Club memberships

Cycle-to-work scheme

Descripción de la vacante

Glasgow Life is seeking a Development Assistant to join our Development team, helping fund important projects and delivering excellent donor experiences. You will support the delivery of our giving programmes, handle donor communications, and manage CRM workflows across Glasgow Life Museums and Celtic Connections Festival.

The role requires strong organisation, clear communication, and careful attention to detail, with hybrid working arrangements combining office and home-based tasks.

Formación

• Experience of working in a donor or customer facing role.
• Strong organisation skills with ability to handle changing priorities.
• Ability to communicate confidently and deliver a positive donor/member experience.
• Excellent attention to detail in administrative tasks and financial reporting.
• Proficiency in Microsoft Word, Excel, Outlook and Teams; experience with CRM is desirable.

Responsabilidades

• Support the Senior Individual Giving Officer with administrative duties for membership events and communications in Glasgow Life.
• Be the first point of contact for donors, manage the fundraising phone line and newsletters in The Raiser's Edge.
• Support donor stewardship, thanking donors and sending membership packs.
• Process gifts and memberships through The Raiser’s Edge CRM.
• Assist venues in Glasgow Life with new fundraising tools such as contactless devices.
• Manage event responses, guest lists and welcome donors at events.

Conocimientos

Donor relations

CRM usage

Microsoft Office

Communication

Organisation

Herramientas

The Raiser's Edge

Descripción del empleo

Location: Commonwealth House, 38 Albion Street, Glasgow G1 1LH

What you need to know

Hours: 35 hours per week.
Contract type: Fixed term until 1 September 2028
Pay details: The listed salary is for a full-time role, fixed term role
Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices.

What you’ll do

As Development Assistant, you will be an integral part of the Development team, which generates external funding for important and inspiring projects. Within your role, you will support the delivery of our ambitious giving programmes, providing an excellent experience for donors and members.

Key duties include

• Supporting the Senior Individual Giving Officer with administrative duties to deliver a programme of membership events and communications across Glasgow Life, including Glasgow Life Museums and Celtic Connections Festival
• First point of contact for donors, managing the fundraising phone line, sorting supporter letters, and compiling fundraising email communications in The Raiser’s Edge database
• Supporting donor stewardship, thanking donors for all gifts, compiling, and sending membership packs
• Processing gifts and memberships through our CRM (The Raiser’s Edge)
• Supporting venues across Glasgow Life implement new fundraising tools such as contactless devices
• Managing event responses, guestlists and welcoming visitors to donor events

We’re looking for

• Experience of working in a donor or customer facing role
• Strong organisation skills, with ability to deal with changing priorities, often at short notice
• Ability to communicate with confidence, delivering a positive experience for donors and members
• Excellent attention to detail, particularly within administrative tasks and financial reporting
• Good knowledge of Microsoft packages including Word, Excel, Outlook and Teams. Experience of using a CRM database (such as The Raiser’s Edge) is desirable but not essential.
• Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.

Important Dates:

The closing date for this job is 11.59pm on 18 October Interviews are provisionally scheduled for 28 October.

Who We Are

Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing, Retail, they deliver the behind-the-scenes work that powers everything we do. Whether it’s shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.